DLI's Alternative Dispute Resolution unit answers frequently asked questions

Sep. 30, 2025

When initiating a dispute in Work Comp Campus, what are some things to keep in mind for effective filings? 

For effective filings in Campus, include (click) all the necessary parties in the “Other Parties to the Dispute” section. Including the parties to the dispute ensures they will be able to access and respond to the dispute. Serving parties is not the same as including them as parties to the dispute. 

Provide details of your request in the “Additional Details” section. An additional, more detailed, description in this section gives the other parties and the arbitrator the clearest understanding of what is being requested and why. 

When a dispute is being initiated by counsel for the employee, list the adjuster's information, where possible. This will help certification efforts to be done swiftly. 

When an issue is certified following a “Request for Certification” form, the subsequent “Request for Assistance” form can and should be filed in that same dispute, rather than initiating a second, new dispute. Using the same dispute is faster for the filer and the related pleadings are kept together. 

I am an attorney who has initiated a dispute in Campus; why can I not see or access the claim? 

To have access to a claim, a “Notice of Appearance” (NOA) or “Notice of Representation” (NOR), a Campus webform must be filed in that claim. This will give the attorney user access to information, documents and other disputes associated with that claim. Because C-Track and Campus are separate systems, an NOA or NOR filed at the Court of Administrative Hearings (formerly the Office of Administrative Hearings) will not be sufficient for access at the Department of Labor and Industry. A dispute can be initiated even if an NOA or NOR was not filed, but the filer would only have access to that dispute. 

I want to file an NOA, but cannot locate the claim; how can I file it? 

An NOA or NOR can only be filed on a claim if that claim was created via the submission of a first report of injury (FROI). If no claim exists, but there is a dispute (which would have been filed with a temporary claim shell), an attorney can file an NOA or NOR on that dispute. But the NOA or NOR will still need to be filed on that new claim after the claim is created.