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Suggestions for communicating with the insurance adjuster

In the workers' compensation claims process, communicating with your insurance adjuster is among the important things for injured workers  to do. Here are eight suggestions to consider when communicating with your claim's insurance adjuster.

  1. Communicate in a positive manner. Let the adjuster know your goal is to recover from the workplace injury and return to work.

  2. Keep the adjuster for your claim aware of any address or phone number changes.

  3. Notify the adjuster immediately when you return to work at any job, when your work hours or pay change, or when you are placed off work due to the injury.

  4. If you change or cancel a medical or rehabilitation appointment, it may be helpful to notify the adjuster of the change or cancellation.

  5. If you have access to email, obtain the adjuster's email address and use it if he or she prefers email for communication.

  6. Save copies of email messages and all other claim-related documents and letters you receive from your employer or insurer.

  7. Save notes of phone conversations with your insurance adjuster or employer.

  8. If you are having trouble communicating with your insurance adjuster, you may call the Department of Labor and Industry at 651-284-5005 or 800-342-5354.